September 28th

Agenda

11am-11:45am – Breakout Sessions  (see Breakout Session Details tab for presenters)

11:45am-12pm – Gold Sponsor, EMC Present

12-12:50pm- Lunch with Gold Sponsor, EMC

12:50-1:35pm- Breakout Sessions (see Breakout Session Details tab for presenters)

1:35-2:20pm – Breakout Sessions (see Breakout Session Details tab for presenters)

Break 2:20-2:35pm

2:35-3:20pm – Breakout Sessions (see Breakout Session Details tab for presenters)

3:20-3:40pm – Platinum Sponsor, Travelers Present

3:40-4:40pm – Town Hall

4:40-5pm – Platinum Sponsor, Liberty Mutual Present

5-6:30pm – Happy Hour hosted by Silver Sponsors (Aegis, Palomar, National General an Allstate Company, Nationwide, Foremost, Hartford, RT Specialty, GUARD, Branch, Progressive) & Platinum Sponsors (Travelers and Liberty Mutual)

Event Venue

Missouri Athletic Club – Downtown

405 Washington Ave., St. Louis, MO 63102

Hotel Accommodations

Missouri Athletic Club- Downtown

Room Block – Please call the front desk to book under the VIAA room block before September 6th. The phone number is 314-231-7220.

405 Washington Ave., St. Louis, MO 63102

Cheshire Hotel 

Room Block Link HERE (closes 9/4)

6300 Clayton Road, St. Louis, MO 63117

Hampton Inn & Suites at Forest Park

Room Block Link HERE (closes 8/29)

5650 Oakland Ave, St. Louis, MO 63110

September 30th 

Agenda

11am-11:45am – Breakout Sessions  (see Breakout Session Details tab for presenters)

11:45am-12pm – Gold Sponsor, EMC Present

12-12:50pm- Lunch with Gold Sponsor, EMC

12:50-1:35pm- Breakout Sessions (see Breakout Session Details tab for presenters)

1:35-2:20pm – Breakout Sessions (see Breakout Session Details tab for presenters)

Break 2:20-2:35pm

2:35-3:20pm – Breakout Sessions (see Breakout Session Details tab for presenters)

3:20-3:40pm – Platinum Sponsor, Travelers Present

3:40-4:40pm – Town Hall

4:40-5pm – Platinum Sponsor, Liberty Mutual Present

5-6:30pm – Happy Hour hosted by Silver Sponsors (Aegis, Palomar, National General an Allstate Company, Nationwide, Foremost, Hartford, RT Specialty, GUARD, Branch, Progressive) & Platinum Sponsors (Travelers and Liberty Mutual)

Event Venue

Springfield Brewing Company

305 South Market Ave., Springfield, MO  65806

Hotel Accommodations

Moxy Springfield Downtown

Room Block Link HERE (closes 8/30)

430 South Avenue, Springfield, MO  65806

October 6th

Agenda

11am-11:45am – Breakout Sessions  (see Breakout Session Details tab for presenters)

11:45am-12pm – Gold Sponsor, EMC Present

12-12:50pm- Lunch with Gold Sponsor, EMC

12:50-1:35pm- Breakout Sessions (see Breakout Session Details tab for presenters)

1:35-2:20pm – Breakout Sessions (see Breakout Session Details tab for presenters)

Break 2:20-2:35pm

2:35-3:20pm – Breakout Sessions (see Breakout Session Details tab for presenters)

3:20-3:40pm – Platinum Sponsor, Travelers Present

3:40-4:40pm – Town Hall

4:40-5pm – Platinum Sponsor, Liberty Mutual Present

5-6:30pm – Happy Hour hosted by Silver Sponsors (Aegis, Palomar, National General an Allstate Company, Nationwide, Foremost, Hartford, RT Specialty, GUARD, Branch, Progressive) & Platinum Sponsors (Travelers and Liberty Mutual)

Event Venue

IIA of IL

4360 Wabash Ave., Springfield, IL 62711

Happy Hour Venue

Papa Franks

4111 Wabash Ave., Springfield, IL 62711

Hotel Accommodations

Recommended Hotel: Hampton Inn & Suites 

Link to book directly with the Hampton HERE

2300 Chuckwagon Dr, Springfield, IL 62711

Development Team led Breakout Sessions available from 11am-12pm and then resume after lunch from 1:15pm-4:40pm. Feel free to move about the tables as you wish. There are five tables available and you will have time to visit 4 total tables for 45 minutes each. We have added general topics to be discussed below so that you may plan according to your agency needs.

Cara.ai (continued & deeper) – Hosted by Linsey Morris & Brett Weis

• A practical guide for PL and CL processing
• Leveraging Cara.ai for processing
  • Selling
  • Servicing
  • Demonstration of real use case scenarios

PL Client Recovery Strategies/Retention – Hosted by Joy Smith

• Proactive Renewals & Relationship Management
• Client Recovery & Lost Business Win Back Process
• Creating Loyal Clients through Exceptional Service

Claims Tips & Best Practices – Hosted by Carly Sherman

• Personal & Commercial Lines Best Practices
• Loss Ratio Impact & Why Claims Handling Matters
• What the Claims Data is Telling You

Brand Building Made Simple – Hosted by VIAA Creative Marketing Department

• The Robot Takeover: SEO vs GEO
• How to Find Your Audience and How They Find You
• Choose Your Channel
• The Toolkit: What We Actually Use

TBD

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