VIAA wants to be your business partner.

Below, we have listed all they ways we can help set your agency up for growth mode.

Tim Davis

Director of Operations - Tim Davis

I can help with...

Agency Operations

Technology Vetting

HR Contract Inquiries 

Employee Compensation, P&P's, Hiring

An example of how I help:

A member once needed my assistance with a producer that was not happy in her position. After performing an assessment test (Kolbe Test) it was discovered she was a better fit for a CSR position. Even though this was a pay-cut, the employee was very thankful and admitted she wasn't comfortable as a producer. That employee is still employed with the Agency Member today. 

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Director of IT - Chrissy Beardall

I can help with...

Access Plus Training

PL Rater Training

EZlynx Training

Rating System Program Training

An example of how I help:

I assist in all website and Access Plus training for a new member. Also, there are a handful of carriers to where I am the admin for all of our members.  So if one of our ISM’s is having issues with a carrier login or access and they contact the carrier, and the carrier tells them to contact VIAA to fix, they need to contact me for resolution. 

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Illinois Regional Vice President - Janice Dunphy

I can help with:

Evaluate current income projections and match them up with the opportunities VIAA has to offer. 

I can best explain the value of VIAA for you and your business

An example of how I can help:

I'm on the front end helping agencies evaluate their current opportunities and presenting them with the value of VIAA. Under my direction, our existing Illinois members have averaged 39% premium growth and a total revenue lift of almost 25% year-over-year.

Elizabeth Powers

Director of Business Development -
Elizabeth Powers

I can help with...

Carrier Appointment

Carrier Relationships Liaison

Maximize Co-op Dollars

Significant Carrier Troubles

An example of how I help:

I'm an excellent traffic director - If a Member is having an issue with a company representative, underwriter, or claims department, I facilitate the meeting to help find a resolution for whatever the situation is.  

Robert Qaoud

Alliance Coordinator-
Robert Qaoud

I can help with...

Add or close company sub-code

Compliance issues

Agency / address changes

NextWeb support

An example of how I can help:

I have helped all members navigate through NextWeb, our payment portal, and the VIAA website. I help with planning and running the digital workshops, adding or closing company sub-codes, as well as login creation and password resets. 

Clinton Mudd

Sales Development Coordinator-
Clinton Mudd

I can help with...

Best practice support

New hire training support

New member on-boarding

On-site mentoring and consult

5 Year performance development

Foundation training from Captive to IA

An example of how
I've helped a member:

A current member was having issues with growing new written premium. After reviewing prior production numbers and internal agency P&P's, I identified decreased production due to lack of quality incoming leads and lack of retention due to poor customer on-boarding.  A year long action plan was put into place to improve the number of quality lead sources and to help establish solid customer on-boarding strategies.  The agencies quote volume increased by 200 in less than one year, the agencies retention improved by a couple points, and new written premium increased by almost 30%. 

Director of Marketing - Lauren Davis

I can help with...

Digital Marketing Support

Automation Integration

Analytic Advice

Social Media Sharing

Traditional Marketing Advice

An example of how I've helped a memeber:

A member wanted to boost their Google Review number. I had given her examples of how we asked for Google Reviews in house and supplied her with scripts to follow as well as an email template. Within 1 week, she had received 7 Google Reviews. She has made asking for Google Reviews a part of her daily routine and receives them consistently.  

Dawn Wright

Commercial Lines Specialist - Dawn Wright

I can help with...

Claims Support

Access Plus for Commercial Lines

Marketing coverage questions

An example of how I help:

I help members place business if they do not have a direct code, and also assist by mentoring if they are not familiar with commercial lines coverage and risks.  I also have a background in workers comp and assist members with classification questions and payroll and claim questions.

Michael Thornton

Sales Development Coordinator-
Michael Thornton

I can help with...

Best practice support

New hire training support

New member on-boarding

On-site mentoring and consult

5 Year performance development

Foundation training from Captive to IA

An example of how I've helped a member:

" I have worked with Michael many times and he helped me tremendously with getting my scratch agency off the ground. He is a wealth of knowledge and an overall great guy.

- Agency Member Testimonial

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Director of Agency Development -
Henry Powers

I can help with...

Book Rolls

Acquisition Consulting

Perpetuation Planning

Carrier Relationships

An example of how I can help:

I can help existing agencies navigate through handing their agency down to the next generation. I also taken great pride in finding young agents with the passion and drive of a business owner, and setting them up with established agencies for possible perpetuation down the road.

Mathew Myers

Personal Lines Account Manager -
Mathew Myers

I can help with...

Claims Support

Access Plus for Personal Lines

Marketing coverage questions

An example of how I help:

I do follow up training and walk through an actual quote or two with the member to give tips and tricks on working with their specific rater system as well as some company tips for those carriers they are going to access through Access Plus for personal lines. 

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Controller -
Sharon McMillan

I can help with...

Accounting issues

PMSF questions

An example of how I help:

I can help explain how profit sharing totals are distributed. I'm happy to share PMSF reports upon request.