7 Ways to Close the “Value Gap” on Customer Service
By Tom Barrett, CIC, AAI February 25, 2014 The trends that began in 2013, with carriers tightening appointment criteria, looking at profitability first and foremost, requiring us to sell multiple lines of coverage (e.g., auto with home), and reductions in commission continue into the second quarter of 2014. The pressure on the independent agent, as […]