7 Ways to Close the “Value Gap” on Customer Service

By Tom Barrett, CIC, AAI February 25, 2014 The trends that began in 2013, with carriers tightening appointment criteria, looking at profitability first and foremost, requiring us to sell multiple lines of coverage (e.g., auto with home), and reductions in commission continue into the second quarter of 2014. The pressure on the independent agent, as […]

Cancun compliments of American Modern Insurance Group

Deb and Kent of Concord Financial Alliance had an amazing trip to Cancun and they definitely picked a good time to go.  It was 2 degrees the morning they left and 16 the day they returned.  Cancun, also a bit cooler than usual for time of year, was in the mid 70s their whole stay. […]

Great Homeowners Article

Consumer Reports Copyright © 2007-2013 Consumers Union of U.S.   You spend a lot of money on insurance to protect your home, so don’t get caught short because you misunderstand how your policy works. The big mistake to avoid here is failing to supplement your basic coverage. Although the standard homeowners insurance policy covers damage […]

MAIA Small Agency Conference

Registration for the MAIA Small Agency Conference is officially open and we hope you are planning to attend.  We at VIAA feel this is one of the best insurance events of the year.  While we highly recommend full registration in order to take advantage of the educational sessions, we hope you at least attend the […]

McKinsey Report

Please take a moment to verse yourself on The McKinsey Report.  This report has created a lot of chatter within the carrier ranks.  While we do not agree with all of their conclusions, we do feel the analysis is sound.   http://files.clickdimensions.com/siaa4unet-a3w9p/documents/matt%20masiello/futureagents_v_finalmckinsey.pdf?_cldee=cGllcmNlcEBwb3dlcnNncm91cGluYy5jb20%3d

National Alliance Discount Continues

Over the past several years, SIAA member agencies have taken advantage of the discount in place for the National Alliance online classes.  I am pleased to announce that our 25% discount will remain in place for another year.  The 8 hour CISR and CSRM courses will be $119 vs. $159 and the 4 hours classes […]

Changing face of the Independent Agency System

Below are links to two articles that I think you need to take the time to read and then digest.  I would be interested as to what you thoughts are.  I have also posted this on the blog.  Thought it might be a good topic for dialogue.   This link takes you to the McKinsey […]

QQ Catalyst Information

VIAA members,   It was nice seeing last week in Clayton.   For those of you who have QQ evolution and are interested in migrating to QQ Catalyst please email your request so I can create a list.   For those who do not use QQ Catalyst and are interest you may view 2 minute […]

Red Head Mobile Apps – http://redheadmobileapps.com/VIAA.php

                     VIAA and RedHead have combined to offer a great value in a mobile app for your agency!   RedHead Mobile Apps is the leader in Mobile App development for Insurance Agencies, and now we’ve put together a package exclusively for Members of VIAA that will […]

Hartford PL – Growth & Profit BONUS

Hartford just released figures for July, 2013: 467,511                 Written Premium, up 16.7% 405,674                 Earned Premium 199,880                 Incurred Losses     49.3%                Loss Ratio 66,820                  Growth in WP 134,794                 New Business 604                 Policies in Force, up from 552 in December   Profit-sharing bonus is based on a 3-YEAR Loss Ratio which is 46.6%…WE ARE LOOKING GOOD NOW […]